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Clutter!
Recently, I was lucky enough to stay in a wonderful old house in France. You could actually feel the history in the place and it provided a wonderful setting for a break. What intrigued me about the...
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Customer Careless
Take this simple test to find out how good your organisation is at looking after its’ customers. Award yourself one point for each of these features that your organisation boasts: Performance...
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Happy New Year?
Happy New Year! No, really, I hope 2014 is very happy for you. How happy is ‘very happy’? Very happy indeed, I say. How will we all know if you’ve succeeded in having as happy a 2014 as I’m wishing...
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Losing Your Cherry and Nominal Value
Hands up who does their grocery shopping online? Now keep your hands up if you’ve ever taken delivery of an item that has left you scratching your head? That’s all of you then. This delivery...
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The NHS – a matter of life or death?
When matters of life or death necessitate quick, accurate decisions and treatment of the highest quality, the NHS offers the best healthcare in the world. It’s only when the bureaucracy has a chance to...
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Growing Pains
Like the small indie band that turn into stadium rockers, It’s tough to grow a business, but even tougher to preserve the beliefs and practices that made it special in the first place. It takes a...
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How many times until you’re happy?
Bedtime in the Gilson household… “Daddy, please tell me that story about the Vanguard Method of systems thinking again.” “Well ok, but I’ve drawn you a little diagram because it’s quite hard to explain...
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I blame the parents
This is the predictable picture of our breakfast table every morning. The kids have finished breakfast… An hour later, the table looks more like this; The kids have gone to school and the table is...
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MegaCon Motor Company
Tales from the MegaCon archives. MegaCon’s motor manufacturing division is struggling. Shareholder value is the prime driver for bosses and market share is slipping. The Board is determined to fight...
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Heating Horrors!
This customer account is a true story of a heating repair that happened earlier this month. It is a story I am very familiar with, as it repeats again and again across the country at this time of year....
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